FAQs

What is Manila Cookie Story?
Manila Cookie Story offers premium shortbread cookies inspired by the rich flavors of the Philippines. We use quality ingredients, such as pure butter, queso de bola, dark tsokolate, and barako coffee, to create bite-sized treats that celebrate Filipino heritage.

Where are your cookies made?
Our cookies are proudly made in the Philippines, with locally sourced ingredients that reflect the unique flavors and culture of the country.

What flavors do you offer?
We currently offer a variety of flavors, including:

  • Classic Butter
  • Dark Tsokolate Chips
  • Queso de Bola Cheese
  • Kape Barako


Stay tuned as we continuously develop new, exciting flavors!

Do you offer international shipping?
Yes, we ship internationally! For orders outside the Philippines, please check our Amazon store for availability in your region.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this to monitor the status of your delivery through our courier's tracking system.

Do you offer corporate or bulk orders?
Yes, we offer corporate gifting and bulk orders, perfect for events, giveaways, and special occasions. Contact us at info@manilacookie.com

What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if you encounter any issues with your order, such as damaged or incorrect items, please contact us within 7 days, and we’ll be happy to assist.

 How can I request a refund?
If your order was incorrect or damaged during delivery, please reach out to us at info@manilacookie.com with your order number and photos of the product, and we’ll process your refund or replacement as quickly as possible.

 

Address

Unit 3-4 4th Floor, JM Bldg. 1, Rockefeller St. cor. Osmeña Highway, San Isidro, Makati City, 1234

EMAIL

info@manilacookie.com

BUSINESS HOURS

8:00AM – 5:00PM Philippines Time

Send us a message!